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The following are the Terms and Conditions for purchases of products and services from Simall Company Limited. In order to place an order with our company, you must read and agree to the terms and conditions below. It is your responsibility to read and understand the terms and conditions completely and thoroughly, so please do not hesitate to contact Simall Company Limited, if you have any questions. Simall Company Limited and you (the "Customer") hereby agree to the following terms and conditions ("Terms and Conditions") with respect to the product and service offering by Simall Company Limited to the Customer of related products and peripheral equipment (the "Equipment"), including, but not limited to, wireless devices, SIM cards, data cards, user guides, chargers, adapters, and related or additional services (the "Services") which are described herein or included in any agreement between Customer and Simall Company Limited ("the company") for products and/or services ("Agreement").

  1. Personal Data Protection guidelines
    In view of the purpose of the Personal Data (Privacy) Ordinance, the Company will comply with the obligations and requirements of the Ordinance, proper handling and management of personal data of the user, on its Internet equipment service sales, promotion, registration, collection and management, and may not be used for purposes other than the above purpose.
  2. Eligibility to purchase
    While our Equipment/Product may be used by travellers of any age, we can only sells to adults who are at least 18 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Agreement, and to abide by and comply with the terms set forth herein.
  3. Applications and Invoice Establishment
    1. Once the User completes the application in accordance with the formalities required by the Company and through the acceptance of the Company (or an agent designated by the company) agreed to the application. The Invoice/ Confirmation letter would then be established once the payment as requested after order  is paid in full.
    2. If the Company as a result of the lack of inventory or other matters in accordance with the terms of the contract fails to provide services, the Company shall refund the received payment to the User, but it will not make any additional compensation on any circumstances.
  4. Goods collection or return
    1. The User must fill in the delivery method on the application form. If the company cannot deliver the goods with the delivery method as requested, then the company must contact the user for further arrangements, extra fees resulting from the change in delivery method by the Company will be borne by the Company.
    2. If the User does not specify in the application delivery methods, and cannot be contacted, the Company assumes that the pick-up location to be the designated office address of the Company 
  5. Cancellation Policy
    If the User wishes to cancel the order then the User must notify the Company immediately and all the paid amount will not be refunded.
  6. Internet Data Service Restrictions
    1. WIFI internet data service may, in accordance with the company to provide internet data services within the country or region.
    2. Use of Wireless Internet data services can not, do not allow the conduct of online game, live streaming and voice calls (except VoIP voice calls over WiFi network). If the User uses communications equipment provided by the Company to make Voice Call and incur any fees, the user is required to bear all call costs, responsibility and 100% of administrative fines compensation to the Company.
    3. As restricted by the Fair Usage Policy for telecommunications service providers, when the fair usage is reached the connection speed will be throttled (i.e. slowed down) by local carrier. Company shall not refund any rental fee in the event of connection issues resulting from excessive data usage. Examples of excessive usage may include prolonged video streaming, multiple users connecting and downloading large files over an extended period. Simall shall not refund any rental fee in the event of connection issues resulting from excessive data usage.
    4. IMPORTANT : Please do NOT switch on the device outside the countries that you have chosen in your order, telecommunication provider may temporarily stop and restrict the usage of the network, Simall are not responsible in this case and shall not refund any rental fee in this circumstances.
  7. Disclaimer
    1. Smartphone and other communications equipment often access internet using data service which could incur roaming charges with your network. Before using the company wireless device, be sure to turn off (stop) your use of the mobile phone roaming (Data Roaming) and use the phone WI-FI capabilities to connect the Internet equipment for data communication. Whether the User well-intentioned or malicious, where roaming capabilities is not turn off so that your equipment is directly connected to the 3G network, your use of the internet data will be charged roaming charges overseas. Please note that in this circumstance, the Company takes no responsibility for the fees incurred.
    2. In case of Internet equipment failure, and the User fails to notify the company during the service period, then the Company will takes no responsibility and the user would still be obliged to pay the rental fee.
    3. If the user makes a wrong application resulting in obtaining a device which isn’t suited for the country of travel then the Company will takes no responsibility and the user would still be obliged to pay the rental fee.
    4. If the user suffer an accident or damage due to the use of communication equipment then whatever the reason, the Company shall not be responsible to the User.
    5. The Company will not be responsible for the failure to access the internet using the company device, as a result of the users smartphone error and/or settings which failed to provide Internet services.
    6. The company takes no responsibility if the user through inappropriate, careless use or misplaced the Internet devices leading to short-circuit or fire, which causes any casualties and losses to the user as a result, the Company advises the user to pay attention and use the device with care.
  8. Indemnification
By agreeing to this Agreement, you agree to indemnify, defend, and hold harmless Company, our officers, directors, employees, independent contractors, representatives, agents, and other customers against any and all claims, demands, losses, costs, or expense, including but not limited to reasonable attorney's fees, in any way connected with (a) a breach of the terms and conditions of this Agreement; and (b) any dispute between you and any third party service, which you engaged through our user guide.
  1. Miscellaneous
    We reserve the right to discontinue our  services or terminate and/or amend this Agreement at any time at our sole discretion. Expiration or termination of this Agreement will not relieve you of any payment obligations hereunder.
  2. Force Majeure
    In the event we fail to perform any obligation pursuant to this Agreement due to an "act of God," or an act of any government, terrorism, riot, war, accident, or any deficiency in materials or transportation or any other cause of any nature beyond our control, such failure shall not be deemed to be a breach of this Agreement, provided that we notify you of the existence and nature of the reason for our nonperformance and delay, and we resume performance immediately upon the conclusion of the relevant force majeure.
  3. Prohibitions
    1. The User shall not be installed in the Internet devices other mechanical or accessories, and shall not engage in transformation, decomposition, damage, change the setting, or other changes to the Company equipment which would result in the malfunctioning of the equipment.
    2. The User shall not engage in communications equipment sublease, transfer and pledge in the third person which results in the damage against the Companies ownership.
    3. The User shall not use the company's Internet device for any irregularities or illegal acts.

These Terms and Conditions may be amended or modified by Simall in its discretion at any time by notifying the Customer of such changes either by a note on the website presented immediately after completion of the log in by the Customer, or by email to the Customer, or by any other reasonable means.